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Currency - All prices are in AUD

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Crystal King

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Shipping & Return Policy

The 'I Love You' Beads warehouse is for members only. You need to become a member before you can purchase items at our member's price. If you compare us to other retail shops, you will find our warehouse prices are much lower. Our members receive up to 70% off the normal retail price. The membership fee is only $10 and this will last till the 31st December 2017.

We are giving out "FREE Membership" when you register online & place your 1st order online to activite your new membership.

To become a member follow the instructions below

  • Go to our home page.
  • Click on 'Create an Account' at the top of the page.
  • Enter your details.

If you are an existing member of I Love You Beads Shop at Leichhardt and you provided your email address at the time you joined.  Then, you don't need to create an account again.  We already have you in our online system.  Just sign-in with your email address and the password is your member's number (it should be started from 823XXXXX) if you have not made any online purchases before.

Along with the great savings that our members enjoy by purchasing items at the member's price.

Shipping and Returns

Handling Fee

A small fee of $3 is added to each order to cover handling and care efforts.


For Normal Post (within Australia, Sorry! No PO Box)
All orders will be hand-out to courier within 1-2 working days upon receiving payment.

We are using Sendle Courier service in most of the time (over 98%). The delivery time is approximately 2 to 3 working days for the local region (Some customers even told us they received the parcel in the next day, really cool!).  For other states, please allow another 2 to 3 days more.
 
For metropolitan areas and large rural cities, it may take a few days longer for isolated areas.

For Express Post (within Australia)
We are very sorry! We refuse to use Australia Post anymore after they lost our 6 parcels on the SAME day at the SAME warehouse-Alexandra Hug, also the management of AP refused to compensate. We care our customers, we don’t want this happen to our customer again.
 
However, if you really require an Express Post for your order, please call us on (02) 9572 8288 after you submitted your order.  We will assist you further.  Please be aware that once you choose Express Post as your shipping method, you agreed to take your own risk on the lost during transit (No compensation on lost in mail by AP).  Buy the extra cover (insurance) for your parcel is highly recommended on this case.  For more information please visit https://shopmate.auspost.com.au/our-rates/extra-cover?fm=search-organic    


For International post (World Wide)
For customers who are located outside of Australia, you are not required to pay immediately after submitting your order. We will need to add the international postage on top of your order manually. After this step, we will send you a PayPal-Request Money link via email.
If you have a special request, please email us leichhardt@iloveyou.net.au or call us on +612 95728288.
 

If your parcel is returned to us

Please be aware that if your parcel is returned to us because you provided the wrong shipping address or incorrect instruction, you are required to pay for the second postage in full.  We must receive payment in advance for this second delivery.


REFUND Policy
1. For online store, we would like to keep it simple & easy, we only offer a refund within 21 days from the shipping date.
2. All returns must be accompanied by the original receipt for proof of purchase (the invoice).
3. Any returns must be in its original packaging and in a completely unaltered state (Never open or used).
4. Handling & Postage are not refundable.